Frequently Asked Questions

New Accounts
How Can I start carrying bobi or bobiBLACK in my Store?
Its easy, submit a New Account Application and an Account Representative will be in touch.
Existing Accounts
How can I update information on my account (address, email, contact changes, ets)
Contact Customer Service at cs@bobiwholesale.com and we’ll be happy to take care of it for you!
How do I get a copy of my invoice?
Simply reach out to our Customer Service team at cs@bobiwholesale.com to request an invoice.
Where do I send my payment?
Please make your check payable to Genexus International Inc Send to : Genexus International Inc 1214 W Jon St. Torrance, CA 90502
What Carriers do you use to ship orders?
Most of our shipments will ship with FedEx, and occasionally UPS. We dot not ship with the United States Postal Service(USPS)
How do i submit my credit references?
Please complete the Credit Terms Application
I received damaged or missing items, what should I do?
Claims for damaged or missing items must be made within 7 days of receipt of merchandise and should be submitted to Customer Service at cs@bobiwholesale.com
What is the process for obtaining a RA?
Contact either your Account Executive or Customer Service at cs@bobiwholesale.com. When we approve you to return your merchandise, a RA is issued. You can then ship your merchandise to our warehouse at 1214 W Jon St, Torrance, CA 90502. Please make sure the RA number is visible on the outside of the shipment.
How long is my RA valid for?
Your RA is valid for 30 days from the date it is issued, so please complete your return as soon as possible!
How do I get a credit memo for a refund?
Once the warehouse processes your authorized return, a credit memo is generated. For accounts on the credit card terms, we will refund your credit card on file at the end of week that the credit memo was issued. For accounts on Net 30 terms, we will post a credit memo to your account upon completion of processing your return.
How do I apply a credit memo to my account?
Contact our Customer Services at cs@bobiwholesale.com to utilize your credit memo. Please note that your credit memo must be applied to the invoice from which your style was returned.